Rituel Studios Pty Ltd T/A Rituel Movement (ABN 82 693 841 744) (we, us or our) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information. It applies to all personal information we handle, whether we collect it through our website, in person, through social media, or through other means.

Quick overview

• We collect information you provide to us and information we gather when we interact with you

• We use this information to provide our services and improve your experience

• We protect your information using secure systems and processes

• You have rights regarding your personal information, including access and correction rights

Information we collect

We collect data including your name, address, email address and contact number. Other data collected may include your payment details, usage history, preferences for our services, marketing preferences, feedback and survey responses.

We also collect sensitive information and handle this data with extra care and protection. This includes medical history (personal, family and medication lists) so that we can provide services and support tailored to your needs/ to ensure we can provide safe and appropriate services for you. We only collect this information with your consent, or when legally permitted to do so and generally collected in person at the beginning of a class, or in a private appointment.

Our website uses cookies so cookie preferences, IP address and website usage patterns are also collected via our third party website host.

In the case of employment enquiries, your data relating to employment history, experience, professional qualifications and insurance, as well as right to work will be stored by us and used to assess eligibility and suitability and maintain employment records.

How we collect personal information

• Directly from you when you: when you interact with us, contact us, fill out forms.

• Automatically when you: visit our website, use our technologies, interact with our online services.

• From third parties: service providers, our business partners, or people authorised by you.

Why we collect, hold, use and disclose personal information

We collect and use your personal information (via email and SMS) to provide a more relevant and personalised experience for you, the client. This can include handling your inquiries, responding to support requests, and sharing important updates about our services and studio with you. It helps us handle inquiries made through our website or social media platforms and to manage your participation in surveys, feedback sessions and events, and improve our services and business operations by understanding how services are used.

We may use your information from time to time, to send you promotional information about our services and events that might interest you such as retreats, workshops, competitions and special offers. We also use your data to manage your marketing preferences and provide additional benefits to our clients.

We also collect and hold data in order to comply with our legal obligations, maintain business records including accounts and billing details, to respond to court orders or legal processes, to fulfill regulatory requirements or reporting obligations and to protect our legal rights and interests or as authorised by law

Our disclosures of personal information to third parties

We may disclose personal information to service providers including web hosting, data storage providers, website and booking/payment platform providers. It may be shared with insurance providers/brokers, legal advisors, banks, auditors, business partners and contractors (existing or potential), courts and tribunals, law enforcement officers and regulatory authorities when legally required to do so. Data may also be shared with emergency services when necessary as well as third parties that you have permitted to, or any others where we are required to by law.

If the business merged or was acquired by another company, or was sold, your data may be disclosed to our advisors, the potential purchaser’s advisors or be included in the transfer of assets.

Overseas disclosure

Storage and access

We store your personal information in Australia. However, your information may be accessed from, or transferred to, locations outside Australia in these circumstances:

• When our service providers are located overseas

• When we work with overseas business partners

• When using cloud-based services or data storage solutions

Our approach to overseas disclosure

Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your information in accordance with applicable law by only sending what is necessary, requiring recipients to protect your information through contractual agreements which require the recipient to comply with the privacy standards in applicable law or through other mechanisms that provide comparable safeguards and by monitoring how recipients handle your information.

Your privacy rights and choices

Providing information

You can choose whether to provide personal information to us, however, if you don't provide certain information, we may not be able to provide some services. Let us know if you don’t want to provide information and we will let you know when information is required versus optional. You can request access to your personal information we hold about you and request changes to information that may be inaccurate, out of date, incomplete or no longer relevant. We will respond to your request in a reasonable time. If we cannot make the update, we will explain to you why and discuss alternatives. We can add a statement to your information noting your requested correction.

Marketing communications

You can opt-out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option. You can change your marketing preferences by contacting us. We will process your request as soon as practicable.

Email us hello@rituelmovement.com with your requests, feedback and any changes and we will reply to you within a prompt and reasonable time.

Include your full name, contact details, clear details about your request or complaint, and any relevant dates or reference numbers.

If you're not satisfied with our response to your complaint, you can:

• Contact external bodies

• Australian residents: Office of the Australian Information Commissioner (Phone: 1300 363 992, Website:www.oaic.gov.au)

This is the same process whether you want to access your information, correct mistakes, change marketing preferences, or make a complaint about our privacy practices.

Protecting your information

We use multiple layers of security to protect your information. This includes technical safeguards such as data encryption for transmission and storage, security testing and monitoring and staff training. We employ controlled access to physical documents and ensure the secure disposal of physical documents no longer required by law.

Public information

Please note that any information you choose to share publicly on online platforms (such as comments or reviews) can be accessed and used by others. We cannot control or protect information that you make publicly available.

How long we keep your information

We keep your personal information only as long as we need it for the purposes we collected it, or as required by law. When we no longer need it, we securely destroy or de-identify it.

Cookies and Analytics

What We Use

We use cookies, tracking pixels, and similar technologies on our website and in our emails to improve your experience and our services. These help remember your preferences, enable certain website functions, make your interactions on our website more efficient. They help us understand how you interact with our content, measure email engagement and enable more relevant content delivery to you.

How we use these technologies

 Essential Functions - remembers your login status, maintains session security, store your preference, enable core website features.

Analytics and Performance - understand how our website is used, measure page views and traffic, analyse user navigation patterns, identify areas for improvement.

Personalisation - remember your preferences, tailor content to your interests, improve your browsing experience and provide relevant recommendations.

Your control

You can manage these technologies by adjusting your browser settings to block or delete cookies, using privacy-focused browser extensions, configuring your email to block images, using our cookie preference settings

Note: Blocking all cookies may affect website functionality and your user experience.

Google Analytics

We use Google Analytics to understand how people use our website. This involves cookies that collect information about your browsing activity. You can opt out of Google's advertising features through your Google account settings, browser add-ons, or your device's privacy settings. Google provides various tools and options to control how your data is used for advertising purposes. You can learn more about how Google uses your data and your available options on Google's privacy pages.

Meta advertising tools

We use Meta's advertising tools (such as Meta Pixel) to understand how our ads perform and to show you more relevant advertisements on Meta platforms like Facebook and Instagram when you visit our website or app. You can manage whether we connect information from our website with your Meta account for advertising purposes by adjusting your settings within your Meta account preferences.

Amendments

We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes.